Introduction
While Request & Approvals are primarily designed for employee requests within the ESS Hub, there is one request specifically available for Users of the Empeon Workforce system: the Rate Change request. This request type allows Workforce Users with Custom Roles to submit rate change requests on behalf of employees, making it particularly useful for Managers who need to request rate adjustments for their team members. In many cases, managing employee pay rate changes requires a collaborative approach, often involving multiple parties within the organization to review and approve these changes. With this in mind, Empeon has streamlined the rate change process within Empeon Workforce to allow for an approval process to take place, if desired.
Custom Role Permissions - Rate Change
Prior to granting access to the Rate Change request for Workforce Users, the first step will be to confirm the Custom Role permissions for the Users with Custom Roles intended to be involved in the Rate Change workflow. Admin Users will already have these permissions set up.
For Custom User Roles who should be able to make rate change requests, they will need to have the "Request Rate Change" Role permission activated.
For Custom Role Users intended to be "Assignees" responsible for reviewing and approving these requests, they will need to have the "Review Rate Change Requests" permission enabled.
After confirming these permissions, the Rate Change request type can now be configured within Request & Approvals.
Rate Change
To grant Users access to the Rate Change request, first navigate to the User Request tab and then click the "pencil" icon within the row of the Rate Change request type.
The first step will be to change the permission from it's default setting of "No access" to "Allow request".
Upon changing the permissions to "Allow request," the system will require the designation of an "Assignee." For this request type, setting up a multi-approval process can ensure that all necessary parties are involved in the review. Multi-step approvals can be configured to include multiple reviewers in a defined sequence. Once the initial Assignee approves the request, it will automatically proceed to the next Assignee for further review, and so on.
The final settings to consider when configuring this is whether to establish "Only assignees can approve" the request. This optional setting enforces that only the designated Assignee(s) have the authority to approve the request. Note: This restriction applies only to the custom Users and Roles assigned for approval and does not affect system-level Administrators, such as Company or Organizational Admins, who retain approval capabilities.
There is also a setting for "Notify Assignees Via Email", which sends immediate email notifications to Assignees when a rate change is requested. Enabling this setting helps ensure that requests are reviewed promptly.
Important Note
This feature is only available to companies subscribed to Empeon's HR Premium package.
If a request does not have an Assignee (i.e. an employee doesn't have a Manager assigned to receive the request, or a Role designated as Assignee doesn't have associated Users) the Company Admins will default as the Assignee instead.