ESS Accounts
The Employee Self-Service portal (ESS Hub) is an online web and mobile platform for employees to view and manage their employment and pay information. Within Empeon Workforce, the Accounts section within ESS Admin is where Users can view and manage ESS account registration for their employees.
To view the ESS Account statuses of employees, navigate to the ESS Admin section within the Company tab. This section should then default to the subtab for Accounts, where the account registration statuses can be verified.
How an employee initially registers their ESS Account will vary based on the method in which they were added to Empeon Workforce.
- Onboarding Template - Employees added through an Onboarding Template will be prompted to create their ESS Account as the first step before completing their onboarding packet.
- Manual Entry or Import - For employees added manually or via import, their account registration depends on whether an email address was provided. If an email address was included, the system automatically sends a registration invite. If no email address was provided, add the employee's email to their profile before using the ESS Admin Tool.
When using the ESS Admin Tool to view employee account statuses, Workforce Users can see which employees have an email on file and which do not. The tool also displays the registration status and the date of the last login, if applicable. There are three possible account statuses for an employee:
- Registered - The employee is registered with ESS Hub and can log in.
- Invitation Sent - An invitation to register has been emailed, but the employee has not yet completed the registration process.
- No Account - No registration email has been sent and the ESS Account needs to be created.
To create or recreate the ESS Hub for one or several employees, check the box to the left of the employee's name, and a blue button will pop up that says "Create/Re-create ESS Accounts". Once all necessary employees are selected, click this button to initiate the ESS Account registration invite.
If an employee's account status is "No Account", it indicates that the ESS Hub needs to be created, and an invitation to register must be sent. For employees with an "Invitation Sent" or "Registered" status, the Administrator can recreate the ESS Hub if needed, allowing the employee to reset their login credentials. Common reasons for recreating an account include an employee using a different email than the one recorded in Empeon Workforce or not receiving the initial registration email.
When an account is recreated it is simply resetting the employees login credentials, it is not creating a new ESS Hub account for them. This means that paystubs and documents that have been previously shared with the employee will still be accessible through their ESS Hub.
After selecting the employees that need to have their account created and/or recreated, a confirmation screen will appear, detailing the total number of employees who will receive an ESS account registration invitation. Click "Proceed" to send the invitations.
If any recipients are having trouble with registering their account, please refer to Empeon's article First Time Login Instructions.
Individual ESS Account Administration
Please note that individual ESS account administration can be managed within the Employee Profile. Regardless of the section within the Employee Profile, a three-dot menu will always appear next to the employee's name, providing the option to "Create" or "Recreate" the ESS account.
