Fingerprint Scanner Not Working

If the fingerprint scanner on your time clock isn’t working, there are a few possible causes to consider. Use the checklist below to troubleshoot the issue.

Common Causes & Troubleshooting Steps

1. User Error (Improper Finger Placement)

• Ensure the employee is placing their finger flat and firmly on the scanner.

• Avoid rolling the finger. Press down gently and hold for a second.

• Tip: Try different angles or a different finger if needed.

2. Only One Finger Enrolled

• Check the employee's profile to confirm that more than one fingerprint was enrolled.

• It's best practice to enroll multiple fingers to avoid recognition issues.

3. Hardware Loose or Disconnected

• The fingerprint scanner cable may have come loose from the motherboard inside the clock.

• If comfortable, open the device and check the cable connection, or contact support for assistance.

4. Clock Needs a Reset

• Power off the clock and restart it.

• After restarting, try scanning again to see if the issue is resolved.

5. Hardware Failure (Dead Scanner)

• If none of the above work, the scanner itself may be faulty.

• Contact support to determine if a replacement is needed.

Tip: Quick Test

If the scanner works for some employees but not others, the issue is likely finger placement or enrollment, not the hardware.

Still having trouble?

If you’ve tried the steps above and the issue persists, please submit a support request with:

• Clock serial number

• A description of the issue

• Whether the scanner fails for all or specific employees