Skip to content
Customer Portal Sign In
  • There are no suggestions because the search field is empty.

Employees Not Syncing To All Clocks

If employees are appearing on one clock but not syncing to other clocks, there may be an issue with the synchronization settings.

Common Causes & Troubleshooting Steps

1. Auto Sync Not Enabled

  • Go to Company > Attendance > Attendance Settings

  • Click the Edit (pencil icon)

  • Toggle Auto Sync Clocks to On

  • Save your changes
auto clock sync

2. Manual Sync Needed

  • If auto sync was off, perform a manual sync to ensure all employees are pushed to each clock.

Tip: Best Practice

Keep Auto Sync enabled at all times so new employees and updates automatically apply to every clock.

Still having trouble?

If employees are still not syncing after enabling Auto Sync, please submit a support request with:

  • Company name

  • Clock serial numbers

  • Employee IDs not appearing on all clocks