Employee Is Punching, But Their Punches Are Not Appearing In The Software

If a specific employee is punching at the clock but their punches are not showing up in Empeon, the issue may be caused by duplicate records or mismatched enrollment data.

Common Cause & Resolution

Duplicate Employee Records

• Sometimes an employee may appear in the clock with two different IDs (for example, if their ID was changed and a new record was created).

• If the employee’s biometric data (fingerprint or face) was enrolled under the original record, their punches may not match the new record in Empeon.

• As a result, their punches will not transfer into the software.

Resolution:

• Verify the employee does not have duplicate records in the clock.

• If duplicates are found, remove the extra record and ensure the employee is enrolled under the correct, active ID.

• Re-enroll biometrics if needed so that punches align with the correct employee record.

Tip

Always update an employee’s existing record in Empeon rather than creating a new one when changes occur (such as ID updates). This prevents mismatched data between the clock and the software.

Still having trouble?

If the employee’s punches are still not appearing after correcting duplicate records, please submit a support request with:

• Employee name and ID

• Clock serial number

• Details of any duplicate or changed records