Skip to content
Customer Portal Sign In
  • There are no suggestions because the search field is empty.

Clock Is Overheating

If your clock is overheating or running unusually hot, it may cause the device to freeze or slow down.

Common Causes & Troubleshooting Steps

1. Both POE and Power Cord in Use

  • Clocks should be powered by either Power over Ethernet (POE) or a power cord - not both at the same time.

  • Using both can cause the device to overheat.

  • Disconnect one power source and restart the clock.

2. Frozen or Sluggish Performance

  • Overheating may cause the clock to freeze or slow down.

  • After correcting the power connection, restart the clock to restore normal performance.

3. Direct Sunlight

  • Make sure that the clock is not in an area that gets direct sunlight throughout the entire day. 

Tip: Best Practice

Choose a single, stable power source (preferably power cord) to reduce cable clutter and prevent overheating.

Still having trouble?

If the clock continues to overheat after correcting the power setup, please submit a support request with:

  • Clock serial number

  • Description of the issue

  • Details on how the clock is being powered (POE or power cord)