Biometrics Disappeared From The Clock

If an employee’s biometrics were previously enrolled in the clock but now appear to be missing, there are several possible explanations.

Common Causes & Troubleshooting Steps

1. Biometric Consent Not Accepted

• If the employee did not accept the consent message when punching in for the first time, biometrics will not be saved.

• Re-enroll the employee after confirming consent.

3. Biometrics Deleted from the Clock

• If the clock was left in open access mode, someone may have deleted biometrics manually.

• Restrict access to clock settings to prevent unauthorized changes.

• Re-enroll the employee’s biometrics.

Tip: Best Practice

Always enroll at least two biometrics (e.g., two fingers) per employee to reduce the risk of failed punches or lost data.

Still having trouble?

If the issue persists, please submit a support request with:

• Employee name and ID

• Clock serial number

• Details on whether this was a consent issue, a rehire, or possible manual deletion